Returns & Refunds Policy
At JALPAI.IN, we want you to love your jewelry. If you are not completely satisfied, we are here to help.
Overview
Our policy lasts 7 days from the date of purchase. To be eligible for a return, your jewelry must be:
Unused and in the same condition you received it.
In its original packaging (box and pouches).
Accompanied by a receipt or proof of purchase.
Non-Returnable Items:
Gift Cards.
Custom-made or personalized jewelry.
Pierced earrings (for hygiene reasons).
Sale Items: Only regular-priced items may be refunded.
Refunds & Pickups
We make the return process easy by handling the logistics for you.
Approval: Once your return request is inspected and approved, we will book a pickup from your address.
Processing: After a successful pickup, your refund will be processed.
Timeline: You will receive the refund amount to your original payment method within 5-7 business days.
Exchanges
We only replace items if they are defective or damaged.
One-Time Exchange: We allow only one exchange per order.
Pickup: We will arrange a pickup for the exchange item at no additional cost to you for the first instance.
Late or Missing Refunds
If you haven’t received your refund after 7 business days:
First, check your bank account again.
Contact your credit card company or bank, as processing times can vary.
If you’ve done this and still have not received your refund, please contact us at support@jalpai.in
Need Help?
Contact us at support@jalpai.in for any questions related to refunds and returns.
Would you like me to add a section specifically explaining how customers should package the jewelry for the pickup?